Frequently Asked Questions
The Frequently Asked Questions section is
devoted to answering common questions about Ucabs/Umhlanga Rocks Taxis
Question : How do I make a telephone booking?
Answer : A
booking can be made by calling our
On 031-561-1846/7 or 0824541577. International callers
should call by dialling 0027-31-561-1846/7 or 0027-824541577 or by using +27.
Question : How do I make an online booking?
Answer : Online
bookings should be made at least 24 hours in advance and
Must be confirmed in writing by
Ucabs
Question : Will you be available at any time of
day?
Answer : Whilst
the majority of our services run until midnight, we do request
that you inform us if you should be requiring services into
the early hours of the morning so that adequate arrangements can be made with
our staff to ensure a quality service to you.
Question : Will you be open on public holidays
and weekends?
Answer : Our
services run 7 days a week, 365 days of the year.
Question : How early should I book airport
transfers?
Answer : We
recommend that for airport transfers a few hours notice should
be given as we stipulate that clients should depart at least
2hours prior to boarding from Umhlanga and surrounding areas-within a 50km
radius from the airport. Whilst we shall endeavour to assist with last minute
bookings for the airport, we shall hold ourselves free of any liability should
you not get to the airport on time if you book late.
For
Please refer to our Disclaimer section
Question : How early should I book long distance
airport transfers?
Answer : We recommend that this
gets book at least a few days in advance.
Question : How early should I book local
shuttles?
Answer : We try and assist in anything from
15-30min from time of call.
Question : What
should I do if I arrive at
Answer : If not in
a hurry, don’t stress! Call our offices and enquire if we have a cab already at
the airport. If we
don’t and you are prepared to wait, then we can have one to you
in about 30-60min, depending on availability.
Question : Where
do I meet my driver at an airport?
Answer : A
driver shall be waiting for you outside the arrival exit door, inside the
arrival hall with your
name on a board. Should we have your
number and prior arrangements are made, we can try
coordinate that you meet the driver in the hall or outside
at a designated vehicle whose details we shall communicate to you.
Question : Am
I charged if my flight is delayed?
Answer : Not
if flight details are communicated with our offices to prevent us from
dispatching a vehicle
Unnecessarily.
However should we not be informed and we have to wait for
over an hour, then waiting costs per hourly basis shall apply.
Question : What is your cancellation policy?
Answer : All bookings cancelled
at least 24hours prior to dispatch will not incur a cancellation fee.
The 24 hour rule applies to transfer
distances of over 50km from our base.
Should it be a localised transfer or a local airport
transfer, then so long as it is cancelled a few hours before dispatch times,
then we shall not impose any penalties.
Question : Can
you guarantee that we will catch our train, bus, coach or flight?
Answer : When
booking with the controller, tell him/her your departure times and agree on a
pick up time,
location and contact numbers. Whilst we make every effort to
safely transport you to your destination within the time frames requested we
can’t guarantee the above should situations occur which is out of our control. Kindly
refer to our disclaimer policy.